Terms and conditions

Article 1 – Field of application

THAKI defines its terms and conditions (T&C) according to the specifics of its trips. Registration for one of our trips implies their acceptance. THAKI is a company incorporated under Bolivian law and is, as such, subject to Bolivian law. Likewise, upon entering the territory, our clients must submit to the laws of the country and any violation of Bolivian laws and the corresponding consequences are their responsibility.

Article 2 –Registration and regulations

Registration for one of the THAKI services implies acceptance of our general conditions of sale. Registration is final upon receipt of the completed registration form and the down payment for your trip.

2.1. For any registration to our trips:

All registration forms must be completed and validated by the participant before being sent to THAKI. For registration made more than 30 days of the departure date of the trip, the registration form must be accompanied by a deposit of 40% of the total amount of the trip, and if accepted, the regulation of full premium insurance (you have 48 hours to take a cancellation insurance ). An invoice will be sent to you within 10 days of registration. The balance must be paid imperatively one month before the date of departure, without any reminder from us. If you register within 30 days of departure, it is the total amount is required upon registration. The registration must be completed precisely with the first and last names appearing on the passport of the participants.

2.2 Modifications and special conditions

If the full names are changed after registration and if tickets have already been issued, you’ll be charged for new tickets issuance. - Minors: any registration of a minor must be signed by the parents exercising parental authority. Underage travelers must be in possession of the necessary documents (authorization to leave the territory; be careful, no children over 15 years old on the parents' passport). THAKI cannot be held liable in the event of failure to supervise the accompanying person. - Physical fitness: for all trips, the participant must ensure that their physical condition is suitable for the planned tour. THAKI cannot be held responsible for any physical insufficiency during a tour. Before any registration, THAKI strongly recommends that everyone be aware of the safety instructions, health and climatic conditions of the country visited. To do this, you can consult the files on the US Embassy in Bolivia website (https://travel.state.gov/content/travel/en/traveladvisories/traveladvisories/bolivia-travel-advisory.html). In certain circumstances, THAKI may be required to have you sign one or more of these forms, as an information obligation.

Article 3 - Prices

Our prices are expressed in American dollars (USD), international trade currency and used in Bolivia, in order to be as close as possible to the real cost of our suppliers. In the event of a significant fluctuation (more than 5% of general increase) of the elements having a direct impact on the price of the stay (exchange rate between the American dollar (USD) and the Bolivianos (BOB), price of transport following changes in the price of oil, inflation, increase in entry prices to tourist sites, etc.) between the time of signing this contract and one month before the start of services, we may find ourselves obliged to modify the defined price. In this case, the traveler has the choice between:

• Cancel his trip. He will then be reimbursed for all the payments made, less bank charges and administration fees ($ 200 us / participant )
• Confirm their agreement to the new proposed rate.

The final price of the trip is that specified in the last version of the program sent by THAKI. The rate defined is calculated according to the number of passengers, a change in the number of participants may therefore lead to a change in the rate and / or services.

Article 4 - Terms of payment

Registration will be considered effective with the payment of a deposit representing 40% of the total amount of the services. The balance of the price of the services must be paid 30 days before the actual start of the services. The payment terms are as follows:

• Payment by bank transfer to our bank account in Bolivia. The latter must be effective before the start of the services (according to the preference of the customer who must indicate his choice to THAKI).
• Payment by Credit card, the costs related to this payment is 2,50% and will be automatically calculated and added to the total amount (with the secure Libelula system).
• Payment directly in Bolivia, in the Thaki´s office (in the case of a balance payment by Credit card, the costs related to this payment is 2,50% and will be automatically calculated and added to the total amount ).
• When payment is made by bank transfer, we ask for a copy of the transfer in order to facilitate traceability upon receipt.
• The costs resulting from banking operations (international transfer fees) are the responsibility of the traveler (these vary according to each organization; we invite you to check with your bank on this point).

Article 5 - Conditions and penalties for cancellation

In case of cancellation, for any reason, the costs external to the trip taken out with THAKI and incurred by the traveler such as transport costs to the place of departure of the trip and return home, costs of obtaining visas , travel documents, vaccination costs, insurance costs, bank charges cannot be reimbursed in any way.

 5.1By the customer:

A.1. If the traveler has to cancel his trip for personal reasons (illness, death in the family, etc.), the sums paid will be reimbursed subject to the following deductions: If the cancellation takes place: More than 90 days before departure: the deposit will be fully refunded, less bank charges and a fixed amount of two hundred - 200 us dollars - per person as well as the amount of any air tickets issued.

• Exception "More than 90 days before departure" / Covid Clause: Under no circumstances will quarantine in Bolivia trigger a request for reimbursement of your deposit. In this case, we will offer you a credit note valid for 2 years.
• More than 50 days:  15% of the total price of the trip
• From 50 to 31 days before departure: 30% of the total price of the trip
• From 30 to 16 days before departure: 60% of the total price of the trip
• Less than 15 days before departure: 100% of the total amount of the file will be retained.

Airlines services cannot be refunded in any way once the Agency has purchased the tickets, which cannot be modified or exchanged. A .2. If the customer cancels after an increase in the rate charged by Thaki consecutive to the conditions mentioned in Article 3, the customer will be refunded in full, less any bank charges and the administrative costs A.3. Cancellation of one of the participants: If one or more participants belonging to the same group cancel their trip, the prices will be recalculated according to the new number of participants.

The client cans choice to: 

• Reject this new price, it will be subject to the conditions of paragraph 5-a.1.
• Confirm its agreement on the new rate, which will lead to the establishment of a new contract under the new conditions.

5.2 Due to THAKI: 

If THAKI is required to cancel its services before the start of the services, in a case of force majeure imposed by exceptional and inevitable circumstances (strikes, political unrest, security problems, etc.), and / or for reasons related to the maintenance of the passenger safety, and / or injunction from an administrative authority: in this case, THAKI will propose a postponement of the trip valid for 1 year. THAKI cannot be held responsible for the consequences of these events and no reimbursement or compensation can be claimed. We strongly recommend that you take out specific travel insurance. Our partner Atrio Travel Assist offers “cancellation” and “on-site assistance” insurance that will meet all your expectations. If you already have coverage with your credit card, there is a supplement to your existing insurance.

Article 6 - Interruption and / or modification of the trip

1. Due to the customer

Before departure, any modification request made by the customer after registration will be assessed on a case-by-case basis. In particular, any modification after the issuance of registered tickets (train, plane or other tickets) will be considered as a cancellation of the ticket and a new issue. The amount of the charge will be equivalent to the price of the new tickets. The costs of these modifications will be paid by the traveler. During the trip, if, for whatever reason, the customer modifies or interrupts his trip prematurely or decides not to do an activity provided for in the program, no reimbursement of the services not performed will be provided and the services not initially defined remain the responsibility of the customer.

1. By THAKI

THAKI reserves the right to modify or interrupt in a case of force majeure imposed by exceptional and inevitable circumstances ( strikes, political unrest, security problems, etc.), and / or for reasons related to maintaining the safety of travelers , and / or injunction of an administrative authority and this without the latter being able to claim any compensation, it being understood that THAKI undertakes to offer the alternatives and solutions most suited to the modified or canceled services so that the impact on the trip remains minimal. In the event of travel interruption with repatriation, no reimbursement or compensation will be granted. It is your responsibility to contact the insurer in order to trigger the insurance and assert your rights.

Article 7 - Formalities

Travelers should inform themselves, before registering and making their trip, about the administrative (visas, etc.) and health (vaccines, etc.) formalities required, in particular from the competent embassies and consulates. Each traveler is required to comply with police and health formalities regulations at all times during the trip. In any case, THAKI cannot replace the individual responsibility of the customer who must take responsibility for obtaining all the formalities before departure (passport, visa and vaccination record) and throughout the duration of the trip, including the completion of the country's customs formalities regulating the export of objects, such as fabrics, antiques, etc. Before registering to undertake your trip, you must verify that each of the travelers, depending on their personal situation and nationality, is in possession of a passport. This one must have a validity of 6 months after the completion of the stay, and will be used to carry out the planned trip as well as all other documents (visa, ESTA authorization), required and in accordance with the requirements to transit and / or enter the country of travel. In particular, for any trip to South America whose international flights may pass through the USA, we recommend that you verify that your passport and your personal situation allow you to transit there. We remind you that all travelers exempt from visa to travel to the United States of America must however obtain a Travel Authorization (ESTA - Electronic System for Travel Authorization )

Article 8 - Insurance

We ask travelers to take out cancellation insurance, multi-risk personal repatriation assistance. THAKI is insured for professional civil liability. However, THAKI cannot replace the individual civil liability of which each participant must be the holder. Thaki recommends you to subscribe to one of the insurance schemes of Atrio Travel Assist. The general and specific conditions of these insurances are available on the website www.voyages-bolivie.com/insurance or on request. We invite you to read them carefully. The proposed insurance must be taken out at the time of registration (for cancellation insurance). We would like to point out that it is your responsibility, before or during your trip, to personally contact Atrio Travel Assist or any other company that guarantees you for your trip to trigger the insurance. In the insurance offered, the insurance premium and visa fees are not reimbursable by THAKI or by the insurer. If you do not subscribe to this insurance, we ask you at the time of your registration for a letter of discharge as well as the references and guarantees of your personal insurance. In any case, do not forget to take with you when traveling the copy of our contract (or if applicable the contact details of your personal insurance) because you are responsible for reporting claims to the insurance (our guides and local agencies will of course help you in this process).

Article 9 - Liability

THAKI cannot be held responsible for the consequences of external events such as:

• Failure to present identity documents and / or presentation of outdated or insufficiently valid identity documents.
• Given the special nature of our trips, each participant must comply with the advice and instructions given by the guide in charge of the group representing THAKI. The agency cannot be held responsible for incidents, accidents or bodily injuries which could result from an imprudent personal initiative.
• In addition, each participant must be aware that he may run risks of all kinds due to local conditions (distance from medical centers, lack of means of communication and poor condition of certain infrastructures). He assumes them in his own name and in the name of his successors in full knowledge of the facts and undertakes not to place the responsibility on the THAKI agency.
• Good physical condition and a certain sense of respect and friendliness are essential assets to achieve the type of trips we offer. We invite you to consult your doctor before embarking on your trip to Bolivia, especially because of the altitude.

Article 10 - Complaints

Any complaint relating to your circuit (disagreement on the contents of the circuit, partial modifications, etc.) should be sent to THAKI. Everything will be done to find a friendly agreement between both parts. However, in the event that a friendly agreement cannot be reached, THAKI is a company governed by local law and the courts of Bolivia will be considered competent.

Article 11- Air transport

Changes in schedules or routes, stopovers, delays, missed connections, denied boarding, flight cancellation, change of airport, external events such as strikes, technical incidents, bad weather, air overloads, natural disasters, incidents of third parties as well as all their consequences, cannot engage the responsibility of THAKI. Any additional costs linked to a disruption will remain the responsibility of the traveler.

Article 12 - Luggage

During the trip, luggage can be transported by rudimentary means of transport (mules, 4x4 ...). They must therefore be adapted to these transport conditions. THAKI cannot be held responsible for any deterioration. All baggage or personal effects remain the responsibility of the traveler at all times. If your stay takes place with a guide, under no circumstances does he or she be held responsible for your luggage or personal effects.